Preamble
These General Conditions shall, to the exclusion of all other terms and conditions (including any terms the Customer purports to apply), govern all contracts for the supply of Goods and Services by the Supplier. A contract shall only be formed once the Supplier issues written confirmation of acceptance of the Order, including by way of a confirmation email.
Any variation to these Conditions must be expressly agreed in writing by the Supplier. Where any inconsistency exists between these Conditions and an accepted Order or confirmation email, the Order or confirmation email shall prevail
The term “Supplier” refers to Clever Insulation, a trading name of Clever Inc Ltd. The term “Customer” refers to the individual, landlord, company or agent placing the Order. “Goods” refers to all insulation materials, vents, fixings and ancillary materials supplied. “Services” refers to all works carried out including surveys, removals, installations, ventilation works and remedial works. “Order” refers to the Customer’s acceptance of a quotation. “Contract” refers to the agreement formed upon acceptance of the Order.
Descriptions & Quotes
All quotations are issued subject to contract and are valid for 30 calendar days unless withdrawn earlier in writing. A binding contract shall only arise upon written acceptance by the Supplier.
All descriptions, illustrations, surveys, marketing material and specifications are provided for guidance only and do not form part of the Contract.
Quality – Goods & Services
The Supplier warrants that at the date of installation the Goods shall conform in all material respects with their description and be of satisfactory quality.
Any defect must be notified in writing within a reasonable time. The Supplier shall, at its discretion, repair or replace defective Goods or refund the value of the defective component only.
No warranty applies where defects arise from moisture ingress, structural defects, existing insulation failures, poor maintenance, third-party works, misuse, alteration or failure to pay in full.
Workmanship is warranted for a period of 12 months from completion. Manufacturer warranties apply separately and exclusively thereafter.
Customer Obligations
The Customer shall ensure all information provided is accurate and complete, grant safe and uninterrupted access, disclose all known defects, damp, insulation issues or previous works, and prepare the premises for works.
Building Control approval, planning permission and statutory consents are the sole responsibility of the Customer, unless expressly included as part of an agreed grant scheme, funding scheme, or stated otherwise in writing by the Supplier.
The Supplier accepts no liability for defects, failures or delays arising from inaccurate information, restricted access, undisclosed conditions or Customer default.
Scheduling of Works
All dates provided are estimates only. Time shall not be of the essence. The Supplier may reschedule works where access, weather, safety or operational issues arise.
Where works are delayed or prevented by the Customer, the Supplier shall not be liable for any resulting losses and reserves the right to recover all incurred costs.
Cancellation & Amendments
The Customer may cancel within 14 days unless works have commenced or materials ordered. Where the Customer requests works to commence within the 14-day period, the right to cancel is waived.
Deposits are non-refundable once labour scheduling, materials ordering or preparation has taken place.
Payment
A 50% deposit is required to secure booking. The balance is due immediately upon completion of works. No retention, withholding or set-off is permitted.
Late payments will accrue interest at 10% above the Bank of England base rate. Title to Goods remains with the Supplier until full payment is received.
Risk & Title
Risk in Goods passes upon completion. Ownership does not transfer until payment is received in full. The Supplier reserves the right to recover unpaid Goods.
Limitation of Liability
The Supplier’s total liability shall not exceed the total amount paid for the Services. The Supplier shall not be liable for loss of profit, energy savings, condensation issues, damp resolution, indirect or consequential losses.
Nothing in these Terms limits liability for death or personal injury caused by negligence.
Termination
The Supplier may terminate the Contract immediately for non-payment, insolvency or material breach. All outstanding sums shall become immediately payable.
General
The Supplier shall not be liable for delay or failure caused by events beyond its reasonable control including weather, supply chain disruption or regulatory change.
These Terms are governed by the laws of Northern Ireland. By instructing Clever Insulation, the Customer confirms full acceptance of these Terms.
For queries contact info@cleverinsulation.com or call 08000 996261.
